WCC multichannel Contact center is an intelligent contact center structure, not only with the traditional voice, SMS, mail, video, but also through the innovation of wechat, Mobile SDK, weibo, Web customer service, to create a multitudes "calls" to a single "respond" age.
With the development of the Internet and its infiltration in various fields of human life, new communication services such as Twitter, Facebook and Mobile SDK have emerged. To some extent, the emergence of an all-round contact center in Darcy West is a product of the times that is a necessary part of the times
WCC omnichannel contact center is based on its real cloud delivery, cloud design, cloud Network and advanced intelligent Contact system, which stands out from other call center solutions in the market
In today's ever-changing technology world, automation and computer thinking are gradually changing the enterprise level and breaking the business structure of internal employees. We use the AI technology panorama in our intelligent channel center to maximize the release of intelligent communication
Contact center and Intelligent AI Fusion application, such as intelligent quality inspection, voice recognition intelligent collection and other intelligent services, intended to bring you more efficient and secure intelligent service experience
Commitment to enable every customer to improve their work efficiency and respond more quickly to various business challenges. Our products can provide customers with accurate market information, analysis of business operations data and intelligent communication, so as to tailor a flexible and diverse business solutions, to bring you a different contact center experience
For the operators
We provide more targeted functions to support operators pursuit of intelligence, convenience and openness.
- Large data TM, making full use of existing data to maximize its value
- Rapid deployment, efficient Office experience based on web deployments
- SaaS-PaaS multi-level management meets the different needs of tenants
- Open source and integration, system is more secure and compatibility is more completed
- High availability and high concurrency, lower failure rates and large-capacity single-column support
For TM and Customer Service
Using omnichannel communication and combining with artificial intelligence to achieve maximum efficiency of work.
- Traditional channels: Voice call, SMS Processing center, video contact, email interaction
- Innovation channels: WeChat Center, Mobile SDK, weibo center, web customer service
- Advanced ASR and TTS use saves a lot of labor cost which let customer focus on more difficult problem handling
- Robot quality control instead of manual quality inspection can fast handle with processing of large number of recordings as well as problem-solving and explore effective information.
W C C
Create a new era of efficient office
Big data TM
The data can be effectively shared under the premise of full secrecy, so that the data resources are fully utilized.
High availability and high concurrency
lower failure rates and large-capacity single-column support and unlimited agents to work in one queue
MultiChannel Cloud Contact Center
WCC multichannel Contact Center creates a variety of channels to contact one-stop Solution Cloud Office era.
Providing basic CRM functions, make quick management possible in data, access, customer sales, mass information, Internal communication, etc.
WEB-based work to achieve mobile office, work efficiently in deployment of office and maximize office efficiency
Open source and Third-party integration
Companies can use to do secondary development according to demand and achieve seamless docking with third parties.
MULTICHANNEL CONTACT CENTER
If you want to know more about our multichannel contact center, please click our online demo