Secure Work Continuity
Large mission-critical operations such as enterprise contact centers need to constantly monitor the health of the system, including scalability, reliability, availability, performance, and security.
The system also provides monitoring and alerting capabilities for early detection of situations that may cause downtime, degrade performance, or require additional resources. In addition to the main center has set up a disaster recovery backup center in remote office central location.
In terms of confidentiality, WCC multichannel contact center connection Security—Data uses transport-layer Security TLS encryption, password complexity and expiration policies, role-based access to transfer between the client and server