WEB-based work to achieve mobile office, work efficiently in deployment of office and maximize office efficiency.
Rapid Deployment
The Efficiency of Web-based Work
Our client and management interfaces run on a variety of devices due to their network-based characteristics. Agents can log in from multiple terminals such as cell phones to make work not only confined to the office, thus enabling office mobility and efficient and convenient operation.
WCC rapid deployment can also improve customer satisfaction by shortening the response time required to customers. At the same time it can effectively allocate resources to save costs, create the quickest path and the most timely service to improve customer satisfaction to create a perfect image.
Rapid Deployment
Secure Work Continuity
Large mission-critical operations such as enterprise contact centers need to constantly monitor the health of the system, including scalability, reliability, availability, performance, and security.
The system also provides monitoring and alerting capabilities for early detection of situations that may cause downtime, degrade performance, or require additional resources. In addition to the main center has set up a disaster recovery backup center in remote office central location.In terms of confidentiality, WCC multichannel contact center connection Security—Data uses transport-layer Security TLS encryption, password complexity and expiration policies, role-based access to transfer between the client and server
