Voice Calls

Voice calls are handled entirely by scenarios-an advanced workflow that controls the logic of automatic interaction processing and self-service

Multichannel Contact Center---Voice Call

WCC is the same as any type of interaction, voice calls are handled entirely by scenarios-an advanced workflow that controls the logic of automatic interaction processing and self-service,that is full support of intelligent contact center.

Our virtual queue technology is also controlled by scenarios, allowing customers to hang up during peak call times and then receive callback when the next seat is available. If you choose virtual queues, customers can stay in their place without having to keep talking.This feature provides a great convenience to callers, not only saves more time but alsohelps agents bring higher satisfaction to the caller.

IVR Voice Call

Using IVR, our solution defines each aspect of the call.

  • Ordered calls are queued for the program
  • Timely playback of prompt sound and notification sound
  • Waiting for music to play for improving customer satisfaction
  • The best match is to ensure the customer’s first connection to the agents.

About WCC

Our contact center system is a cloud native solution, and also has an intelligent contact center architecture and solutions which is designed for the growing needs of multichannel customers in order to deliver an intelligent and efficient operational experience for you.