SaaS-PaaS

The tenant model of level three management model developed for marketers, and the security isolation of a system's public data


SaaS-PaaS Multilevel Management

What is multi-tenant mode? Our call center set up a set of call center system platform to achieve a multi-tenant business for the launch of the call center agents leasing business. The requirement on our call center system is to meet multiple tenant sharing or tenant exclusive physical hardware resources, and in the logic of each tenant as a separate virtual call center, you can use the full function of the call center and personalized call process. Each tenant is logically independent, with no interference between the tenants and data isolation. That's the concept of a multi-tenant model.

What are the advantages of level three operations? Most of the enterprise's multi-tenant model is a two-tier structure directly from the enterprise to the client terminal, our multi-tenant model also provides you with the intermediary agent structure, the business is no longer alone, there will be more agents to join so as to improve the operational efficiency of the company to establish more business.

Different Billing Methods for Data Management Isolation

More management models will also bring different charging patterns, and our multichannel contact center also offers different charging modes.。

  • More management models will also bring different charging patterns, and our multichannel contact center also offers different charging modes.
  • Quarantine sharing between data
  • Multilevel User Multilevel Billing mode
  • Multilevel User Multilevel Billing mode

About WCC

Our contact center system is a cloud native solution, and also has an intelligent contact center architecture and solutions which is designed for the growing needs of multichannel customers in order to deliver an intelligent and efficient operational experience for you.