AI

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Automatic Multichannel Experience

Artificial intelligence is a new technological science that studies, develops theories, methods, technologies, and applications for simulating, extending and expanding human intelligence. Our call center uses artificial intelligence in many aspects in us. Such as automating many tasks and functions, and virtual assistants can meet basic customer service requests of automate multiple channels which can reduce response time. By being free from these ordinary tasks, they are able to focus on the interactions that are critical to customer satisfaction and bring greater benefits to the business.

When the system in advance to save a sound sample calls, the system can be in the IVR process prompts the customer to speak through the voice print recognition call, can also be in the agent’s call to identify, so as to bring you more secure identity authentication and more rapid identification, which will maximize contact center efficiency of the Intelligent experience

AI Service

IVR and New Experience

The WCC Contact Center has many exciting new features that make intelligent technology use it to automate tasks and focus on more important work. Voice transcription, natural language understanding, meaning extraction and voice quality control techniques are placed and integrated：

• Intelligent Conversations with customers,which make the artificial agents have more time to deal with more difficult problems
• Voice to text function and input keyword search，Find Call History faster
• Identify customer needs with natural language understanding，Human-Computer interaction is more natural
• Proactively responds to customer behavior changes by searching for content, analyzing engine monitoring.
• Extract keywords for depth content analysis to improve interactive quality
• Large Event Voice Notification center settings to ensure that important notifications are delivered to the customer in real time

AI Service

High Efficiency of QA

WCC Contact Center of Intelligent Quality inspection is more low-cost and high efficiency compared with the traditional quality inspection：

• Industry-leading ASR, TTS technology to maximize recognition accuracy
• Intelligent notification technology, which can make timely billing collection and deliver credit card large payment to the user.
• Open API to facilitate system integration, while providing customized development services to meet individual needs.
• The intelligent analysis of normative words can provide specific training suggestions to agents.
• he technology of voice analysis can be used to analyze the valuable information from the shareholder by the interactive data structure index of mass recording.