AI Service(click icon)
Automatic Multichannel Experience
Artificial intelligence is a new technological science that studies, develops theories, methods, technologies, and applications for simulating, extending and expanding human intelligence. Our call center uses artificial intelligence in many aspects in us. Such as automating many tasks and functions, and virtual assistants can meet basic customer service requests of automate multiple channels which can reduce response time. By being free from these ordinary tasks, they are able to focus on the interactions that are critical to customer satisfaction and bring greater benefits to the business.
When the system in advance to save a sound sample calls, the system can be in the IVR process prompts the customer to speak through the voice print recognition call, can also be in the agent’s call to identify, so as to bring you more secure identity authentication and more rapid identification, which will maximize contact center efficiency of the Intelligent experience