Voice call settings

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Pre-dialing

The system automatically dials the customer and assigns the call to the agent, which eliminates a series of actions such as agent search for numbers, dialing, and waiting for ringing. This saves more time ... ...
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Questionnaire

When the agent calls with the customer, the agent's job page can directly conduct questionnaire survey on the customer according to the questionnaire content. It can also directly set up the questionnaire... ...
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rpt w/o log

The report function can quickly export project or task details or summary information. The setting of the work order enables the internal personnel's work record to be more clearly feedback. The log function tells... ...
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Monitoring...

The system provides agent-level monitoring and global monitoring capabilities. The leader can monitor the work of one or more skill groups. Intelligent quality inspection can fully examine agent's... ...

Voice settings

Voice settings is mainly for the management of the call center line, the company's external number settings, call customer number and number of the establishment of the ownership center.



  • Relay Management
  • DID Number
  • Explicit number
  • Information of number area

Call settings

It is the working status of the system, the view setting of the restricted call, the call setting of blacklist, the selection of the external call trunk for the agent, that is, the multiple routing settings, the reason setting when the agent is busy, and the dialog box template for deployment setting.



  • Node Management
  • Call limit number, blacklist, forbidden call list
  • Outbound file, suspended management, forbidden call list
  • Phone deployment template

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