Bulk queuing support
The operational level requires high availability of the product, because any downtime in the corporate contact center or its customer-facing components can lead to business disruption and image damage directly. This kind of problem is perfectly solved by the high concurrency of the WCC multichannel center solution.
How to reflect the high concurrency? The usual call center product queues are limited in length, and our call queues break through this limit by supporting large-capacity queues and not limited agents in a single queue. Even if the system fails, only some of the agents are not available and will not affect the entire queue.