Completely avoid 99.999% of single-point-of-failure carrier grade products and support high-capacity queuing
High availability
more reliable system
The telecom grade product is 99.999%. A reliable system has a lower failure rate. Our full channel solution is oriented to the telecommunications level, avoiding single points of failure altogether.
WCC multichannel Contact Center service architecture helps you eliminate the vulnerability of call center systems by eliminating single points of failure, while component design takes fault-tolerant architecture into account that detects component failure and load is automatically reassigned between health components. We changed process policy to ensure that technicians can minimize the error rate of disruption. At the same time the entire system meets customer requirements for our security and compliance characteristics.
High concurrency
Bulk queuing support
The operational level requires high availability of the product, because any downtime in the corporate contact center or its customer-facing components can lead to business disruption and image damage directly. This kind of problem is perfectly solved by the high concurrency of the WCC multichannel center solution.
How to reflect the high concurrency? The usual call center product queues are limited in length, and our call queues break through this limit by supporting large-capacity queues and not limited agents in a single queue. Even if the system fails, only some of the agents are not available and will not affect the entire queue.
