About us

Why choose WCC?

We always uphold the concept of creating high efficiency and high quality for our customers. We are also continuously improving and optimizing our call center system.

W CC founding team created enterprise call center software in CRM solution work. Combined with years of rich work experience WCC brought a profound insight and summary for the construction and exploration. At the same time, WCC has more new ideas: Multi-level tenant management mode, the full use of data and the sharing the code open source technology… the realization of these contents makes the development of Darcy West more responsive to the rapid development of modern society and can make greater commitment to customer success and higher security.

The construction of this call system solution enables small and medium sized enterprises to gain a better customer experience in communication management and messaging. In the integration with Internet Database system, WCC multichannel Contact Center can not only realize the data sharing, more new business functions can also help more on diversification of enterprise development.
It can be said that WCC is a modern company to enhance the image, speed up the company's operational efficiency, strengthen the company's management system, is also your business management indispensable partner.

WCC multichannel contact center

In addition to CRM functions and a wide range of communication channels, WCC multichannel contact center also provide:

  • PaaS/SaaS Multilevel Management
  • Code Open source/third party integration
  • High availability/High concurrency
  • Artificial intelligence
  • Big data TM

WCC multichannel Contact Center brings you the efficient Office idea and work efficiency, which lets your enterprise has the most comprehensive deployment to meet the unceasingly emerging challenge in the digital development time. We have not only opened a new software, but also a turning point in a new era.

 
Real-time monitoring
Black and white list

Real-time monitoring of the problem in the call center to solve problems
Set up corporate whitelist, blacklist, prevent harassing calls

Call Recording
Call log

Real-time call recording to ensure call authenticity
Complete call history for easy job inquiry

Consultation Transfer
Call Busy turn

Consultation questions transferred to the most professional agents
Turn on calls to improve customer satisfaction when agents attend training sessions or meetings

Play List
Waiting for music

The playlist clearly shows the next task playing
Slow music can improve customer satisfaction


Inbound routing
Outbound routing

Inbound and outbound routing settings allow different extensions and different numbers to go their own lines, which makes the call more efficient and more savings.

Call at any time
Inside call

Make calls anytime without geographical restrictions
Assign the inside call from the call center to the agent's line, which can be directly routed to the virtual agents.

Agents check in
Agents check out

Clear check-in and check-out settings, effective understanding of the agents’ schedule and real-time control of the agents’ dynamics

Clear check-in and check-out settings, effective understanding of the agents’ schedule and real-time control of the agents’ dynamics
Agents group management

Hierarchical management and more clear management levels can solve problems arising from management tasks more quickly and more efficiently.


Talk mode
Talk mode

After the return visit can understand the customer experience and improve customer satisfaction
Pause mode saves more time and no longer requires a new understanding of customer needs

Pause mode saves more time and no longer requires a new understanding of customer needs
Callback Queue

Neat queues enable every caller to be assigned a fair level of agents

Automatic call
reservation call 

The setting of automatic call and reservation call greatly saves the working time of the agents and converts the time into effective working time.

About WCC

Our contact center system is a cloud native solution, and also has an intelligent contact center architecture and solutions which is designed for the growing needs of multichannel customers in order to deliver an intelligent and efficient operational experience for you.