The use of video calls allows agents and customers to build trust and receive feedback quickly
WCC Video Calls
As part of our multichannel capabilities, WCC multichannel contact center's browser page supports video calls during mobile chat interactions.
Depending on the capabilities of your computer and your customer's mobile application, voice calls may complement a video channel. Customers will take the video call at first. During the chat interaction, the customer may request a video call, in which case the agent will receive a browser notification requesting confirmation of the video session and allowing or rejecting the application to use the camera and microphone. Once the video session starts, only the customer can turn off the video channel while keeping the other channels (that is, chat and/or voice) enabled.
Video Supplement Channel
The video service center we provided takes more care of every customer who uses our system.
- Build trust faster and receive personal feedback in advance.
- Face-to-face communication can solve problems faster.
- The video service center we provided takes more care of every customer who uses our system.