What is CXMind?

CXMind is our next-generation AI platform designed specifically for contact centers. Built by the team behind WCC with over 15 years of contact center expertise, CXMind brings enterprise-grade AI capabilities to any VoIP infrastructure — in just 30 minutes.

Why We Built CXMind

Traditional contact center AI solutions require months of integration, expensive cloud subscriptions, and often lock you into a single vendor. CXMind takes a radically different approach:

• Open Source & Self-Hosted — Your data never leaves your infrastructure. Full source code transparency.
• Protocol-Native — Plugs directly into SIP/RTP/HEP streams. Works with Asterisk, FreeSWITCH, Kamailio, and enterprise SBCs via SIPREC.
• 30-Minute Deployment — Docker-based setup with zero disruption to your existing telephony.

Key Features

Real-Time Transcription & Translation

CXMind captures live audio streams and provides real-time speech-to-text in multiple languages. Agents see live transcripts during calls, improving comprehension and response quality.

AI Copilot for Agents

A Chrome extension that sits alongside your existing agent interface. It provides real-time suggestions, auto-generates call summaries, searches your knowledge base, and helps agents resolve issues faster.

100% Quality Inspection

Traditional QA teams can only sample 2-5% of calls. CXMind automatically inspects every single call with AI-powered scoring, compliance checking, and sentiment analysis. No more random sampling — every interaction is evaluated.

Sentiment Analysis

Real-time emotion tracking across all customer interactions. Supervisors receive instant alerts when calls go negative, enabling proactive intervention before customer satisfaction drops.

How CXMind Works with WCC

CXMind integrates seamlessly with the WCC contact center platform. If you are already running WCC, adding CXMind is as simple as pointing your HEP or SIPREC stream to the CXMind Ingestion Engine. Within minutes, you will have AI-powered analytics flowing across all your calls.

For non-WCC environments, CXMind works with any SIP-based telephony system — it is completely platform-agnostic.

Get Started Free

CXMind offers the first 5 seats completely free, with all 43 features unlocked. No credit card required. Visit cxmi.ai to learn more and request a demo.

CXMind is developed by Sonicwell, the company behind WCC and asterCC — trusted by enterprises worldwide for over 15 years.