6 reasons why virtual call centers are seen in the future

We are gradually moving towards the future of virtual call centers supported by distributed customer support teams. Working remotely and working from home have become the […]

Three foundations for business scalability

From the technology invested by the enterprise to the people hired by the enterprise, through examples to further understand how to achieve scalability in the business. […]

Panoramic application of ASR and TTS technology

The advent of ASR and TTS makes people closer to the computer and makes the human-machine interface seem more natural. The panoramic application of ASR and […]

The experience from a single channel to a multichannel.

The following is the evolution of communication between customers and enterprises, related technologies and human resource requirements for this change. Original Call center Customers began to […]