How to use the telephone system to improve patient engagement 2

How to use the telephone system to improve patient engagement 1
2020年10月15日

How to use the telephone system to improve patient engagement 2

Here is a brief introduction to some patient participation strategies that help patients achieve overall overall health:

Personalized interaction

Personalization is a hot topic in modern times, as well as in healthcare services.
Medical care needs are highly specific to each individual, so it is important to focus communication and promotion strategies around these needs to achieve the desired results.
Understand the personal attributes of the patient, and formulate participation strategies based on the needs of the patient
However, when your promotion is conducted to increase visibility, personal level customization is impossible.
To this end, it is necessary to segment the publicity audience.

Demographics play an important role in determining the scope of your business, and stratifying your group based on this can help you further narrow the scope.
Based on the replies received, you can create a personal patient visit map to achieve personalized diagnosis and treatment.

After creating the visit chart, the next step is to define and establish further communication methods.
Although e-mail is a reliable method, follow-up is only suitable for more convenient forms of communication, such as phone calls or messages.
Have a complete phone system that can help you track patients and arrange regular follow-ups.

Use integrated technology

Identify the necessary technologies and integrate them into your processes to improve patient visit rates and participation levels.
Let’s look at some techniques that can help you solve this problem:

Electronic Health Record (EHR)

Nowadays, everything is digitized, which is a no-brainer.
It can help you reduce all the related heavy paperwork, save time, and provide better accessibility.
Integrating healthcare customer relationship management (CRM) software and your EHR will help you plan and schedule your outreach time and provide a deep personal experience.

Marketing automation tools

This will help you automatically expand to the patient’s visits and create a continuous patient visit chart.
Using automated tools, healthcare organizations can implement structured patient engagement strategies by sending emails or social media posts in a timely manner.
This will mainly help you increase your awareness of the health awareness of engaging in healthcare, and then you can use other tools (such as the telephone system) to achieve a more personalized approach.

Medical telephone system

As mentioned earlier, targeted messaging and timely phone calls will help you get better results.
Talking with people always feels cordial, especially when it comes to healthcare.
Having a reliable medical phone system like WCC can also help you track the frequency of calls, and you can also set reminders for follow-up calls.

Utilizing a cloud-based phone system, the system will help you record calls, take notes and arrange follow-up.
You can integrate your existing CRM with the phone system to achieve maximum results.

Use nutritionists and physicians

Patient participation is not limited to healthcare marketing; physicians and dietitians play their own roles.
By establishing frequent contact with patients and providing tips on dietary and lifestyle choices (such as exercise, yoga, etc.), they play a vital role in keeping patients involved in their healthcare.
Establish contacts with local doctors in the target area and incorporate them into your patient participation solution to achieve overall results.

How COVID-19 is reshaping patient engagement strategies

It has helped raise people’s awareness of healthcare and the benefits of sustainable development.
With masks and social distancing as the norm, people are reluctant to enter medical facilities unless necessary.
This has forced the industry to develop telemedicine strategies to help patients take care of themselves while staying at home and safe.

Telemedicine

Telemedicine is defined as the provision of medical services through electronic channels such as e-mail, telephone, messaging, and mobile medical applications.
Remote patient monitoring is an example of telemedicine services.
As COVID-19 forces people to stay indoors, opportunities for physical or face-to-face consultations are reduced.
Telemedicine promotes virtual patient participation by enabling virtual consultation services such as video conferencing, phone calls and real-time chat.
It can also promote participatory healthcare and bring care to the patient’s door instead of actively seeking it.
It can help you provide more active rather than passive healthcare.

The participation of artificial intelligence

Another technology stimulated by COVID-19 is artificial participation (AI) in the patient participation system.

The world’s response to COVID-19 includes regulatory and policy changes, including the relaxation of HIPAA, which allows clinicians to practice drugs across states.
This helps increase the use of ready-made consumer healthcare applications to treat patients remotely.
With data pouring in from different directions, artificial intelligence is essential to the operation of healthcare providers, keeping privacy and patient consent in mind.
A survey of more than 300 clinicians and health systems shows that more than 70% of them have a high degree of participation of less than 50%, and 42% of them have a high degree of participation of only 25%.
AI-driven patient engagement solutions help provide real-time insights about patient health, behavior, and response to medications used.
By tracking these indicators hourly or daily, health professionals can provide real-time insights that can change the way telemedicine works.
The use of conversational AI like chatbots, for example, helps patients navigate the healthcare experience by helping to book consultations, procedures, etc. according to the available time period of the doctor.
This seamless experience can better participate in their care work and help increase overall satisfaction.

What role does the telephone system play in patient participation?

Having a dedicated phone system to interact with patients helps personalization and better care.
Regular consultations over the phone can help elderly patients and patients with chronic diseases understand their condition and maintain control.

Integrating a reliable phone system into your CRM will help you:

Interact with patients regularly over the phone to get better care and participation

With the help of an interactive voice response system, connect the right patient with the right doctor.

The key to attracting patients’ participation is “the right person, the right information, and the right time.”

There is a dedicated phone number, patients can call you for consultation/emergency at any time

Arrange callbacks/reminders for regular follow-up to provide personalized care

in conclusion

Developing a patient engagement strategy is important to help people take care of themselves, but this strategy is only valuable if you stick to it.
It is important to identify and identify technologies that can enhance patient engagement and actively use them to provide a satisfying experience.
Healthcare providers can help patients achieve their healthcare goals by implementing a seamless communication platform, through which two-way communication must always be possible.
Having a cloud-based phone system is one such technology that will help you provide personalized care, and you can also have a dedicated number through which patients can contact you.
This will help you provide an excellent healthcare experience overall, and satisfied patients tend to invest more in healthcare.
A reliable telephone system will help medical institutions ensure that last-mile medical services are as strong as previous medical services.
This is the key to making the journey happier and healthier for patients.

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