The cloud phone system is the digital incarnation of the local phone system.
They are equipped with a variety of modern functions to make work and communication easier.
In 1956, a 5-megabyte drive weighed more than 2,000 pounds and required an entire cargo plane for transportation. Today, the world generates at least 2.5 megabytes of data every day. And it can be stored without planes or pins. Guess what enables us to create, process, store and retrieve such a huge amount of data immediately?cloud computing.The 50 gigabytes of data we created is stored in cloud servers, and the size and capacity of the cloud servers continue to grow every minute.
Online shopping, taxi call, video streaming, music streaming, social media interaction. The backend of almost every online activity we do daily has cloud capabilities. It has become a major component in the world of information technology. If so, telephone (which is the main communication method) should also be added to the trend of cloud computing. At least 20 years have passed since telephony technology moved to the cloud. However, until recently, cloud phones were only accessible, and most importantly, available to the general public. In fact, even if you don’t realize it, you may already be using a cloud phone system. Do you want to know what is a cloud phone system?
What is a cloud phone system?
The cloud phone system is a telephone system that allows you to make, receive or manage calls through an Internet connection instead of a traditional analog (called PSTN) connection.
The cloud phone system requires zero phone hardware and runs on a cloud-based server hosted online. The cloud phone system uses CTI (Cloud Phone Integration), web applications or mobile applications to enable cloud phones that are also referred to by some other terms, such as:
VoIP (Voice over Internet Protocol) phone
IP (Internet Protocol) phone
SIP (Session Initiation Protocol)
How is the cloud phone system different from earlier phones? How is the cloud phone system different from the local phone system?The cloud phone system is a more technologically advanced form of analog phone system. It uses VoIP as the transmission method of voice data. Therefore, compared with the local telephone system, it can provide more functions and advantages.The following table lists the differences.
|Features||Cloud phone system||Local or analog telephone system|
|Connectivity||Broadband internet||Physical cable|
|Server type||Cloud PBX local||PBX hardware|
|Broadband requirements||10 kbps||64 kbps|
|Feature voice mail||Software integration, mobile applications, etc.||Cannot process voice mail or integration|
|system update||Cloud upgrade manual installation and maintenance||Use PC, laptop or smart phone PBX, circuit box, handset, line connection and copper wire for installation|
|Suitable||Ideal for businesses of all sizes and types||Suitable for tightly located and always available teams|
Therefore, there are obvious functional differences between the two telephone forms.
What unique advantages does the cloud phone system provide?
15 undeniable benefits of cloud-based phone systems
Cloud phone system uses many advantages to enrich business communication and collaboration. These features make the functions provided by the previous local telephone system more complicated. In other words, by choosing a cloud phone system, you will not miss any benefits of the on-premise system, on the contrary, you will get more benefits through the cloud phone system
1. Facing the future
With the proliferation of smart phones and tablet computers, landlines have lost their popularity. Compared with 2004, at that time, more than 90% of the countries in the United States already used landlines. Today, less than 40% of countries use landlines. While smart phones and IP phones have become the main means of communication, landlines are on the decline.Research also shows that cloud phones are developing at an unprecedented speed. By 2020, the global cloud phone service market is estimated to be USD 13.5 billion, and it is expected to reach a revised scale of USD 40 billion by 2027 (research and market).
Obviously, cloud phone is the future. It can ensure that your business will never be outdated in telecommunications.
2. No messy maintenance
Cloud phones do not require physical cables, desk phones or physical PBX boxes. They actually need zero phone hardware. This can greatly reduce the need to maintain the telephone system. If your desk phone is broken or out of date, you don’t have to bother to repair or replace your desk phone.
3. Instant onboarding
Cloud phone system can provide instant entry. They usually take the form of SaaS products, you don’t need to manually register, set up and start using. In addition, you can set up call flow, IVR menus and sub-menus, set call routing rules, etc. in less than a day.
4. With 99.9% uptime, a telephone system with little downtime or unavailability is the best companion for any business. In other words, the cloud phone system can provide 99.9% uptime. As long as your Internet connection is normal, the cloud phone system will also operate normally. Moreover, they are not affected by physical interruptions (such as cable disconnection, desk phone failure, etc.).
They can be spared even in natural disasters (which usually render the local telephone system unusable).
5. All equipment friendly
You don’t need special equipment to build a cloud phone system. Your existing laptop, smart phone, IP phone or any telephone device that can be connected to the Internet is sufficient. The cloud phone system takes the form of a web or mobile application that can be accessed through a web browser or mobile application. This makes it an all-device-friendly telephone system.
6. With business expansion
You may not be sure how fast your business is expanding. However, it is certain that the cloud phone system can be expanded according to the scale of your business development. You can quickly buy new virtual phone numbers, add more agents, expand the IVR menu, create multiple routing rules, and do more to meet your business needs. There is no need to set lock-up periods for resources that you may not need.
7. Excellent voice quality
The cloud phone system uses VoIP (Voice over Internet Protocol), which is an Internet-based voice transmission technology. It provides digital clarity for voice data and is therefore considered superior to analog connections. Similar to cable TV and HD streaming on the Internet.
8. Minimal investment
The cloud phone system does not require space for fixed phone hardware, desk phones for each agent or any long-term locking agreement. It requires minimal investment to start and expand. Moreover, compared with the local telephone system, the cost of the VoIP telephone system is greatly reduced.
9. Provide analytical insights
Data can drive better decisions. Phone data related to average processing time, service level targets, CSAT scores, etc. can help you understand the performance of the phone support or phone play team. The cloud phone system provides such data in the form of self-explanatory charts and graphs. By presenting the data as reports, they make it easy to use the data. In fact, most popular cloud phone systems also provide the convenience of creating your own custom reports to view specific data that may be of interest to you.
10. Easy to work remotely
No matter where your team members are located, the cloud phone system can connect them together for efficient remote work. As mentioned earlier, cloud phones do not require any dedicated hardware. In this way, your remote team can use the phone system anytime, anywhere. In essence, this is true remote work. The cloud phone system has played a role in promoting this.
11. Applicable to any industry or function
You can be an e-commerce business owner, a non-profit organization, a healthcare provider, a government agency, almost anyone. You can still use the cloud phone system.
It is not limited to a specific industry or function. A common misconception is that the telephone system is mainly used by sales and support teams. Instead, you can integrate the entire organization with the cloud phone system.
12. Local offices, all over the world
In the past, if you wanted to expand the scale of your business, you had to rent a physical office and set up a telephone line to service local inquiries. Using the cloud phone system does not require any of these. You can have an office in the United States and expand your business in the United Kingdom, Australia or anywhere in the world. Virtual phone number can help you. A virtual phone number is a phone number that does not require a landline or SIM card-based phone connection. They can help you set up local offices in multiple locations, even if they do not have a local office locally.
13. AI voice function
We are moving towards a world where AI is supreme. All high-volume, repetitive and programmable tasks are assigned to AI machines. They can perform these tasks more accurately and accurately than us. AI’s influence in cloud phones is also growing steadily. Especially in the field of speech recognition and self-service, artificial intelligence can provide higher accuracy and scalability than manual operations. The good news is that the cloud phone system already supports AI. They can be easily integrated with AI voice functions, and can also be integrated with other AI systems to double their functions. Ultimately, this leads to a significant increase in productivity.
14. Integrated host
The cloud phone system is like any typical software that can be easily integrated with other software applications. For example, if you are using a CRM system, you can easily integrate the cloud phone system with it to expand its usability. Through integration, you can manage customer information and coordinate phone operations from a single window. It eliminates record management, synchronizing call records, and other work required to jump from one application to another.
15. Efficient cooperation
When using the cloud phone system, you really need team members to be in the same room. Customer-facing agents, technical experts and supervisors can be located in multiple locations. Using teleconferencing features such as call forwarding, it can be easily introduced into the call to solve customer problems. In addition, unlike the on-premise system, the cloud phone system provides advanced functions such as call recording, hot transfer, and creation of support notices on the service desk system.Will you move into the future or stay in the past? Now it’s time to use cloud phone. A new world order. In this world order, the connection is stable, the voice quality is outstanding, it has a certain degree of flexibility and scalability. Clouds are everywhere.
Even now, when you look at the screen, you can feel it working.
Therefore, if there is a choice, are you willing to use the cloud phone system to move into the future?