Improve your business with SMS service center

SMS is not new in the industry. Most of the contact center uses SMS services for marketing. In fact, SMS has various uses and the one of […]

How Interactive Voice Response Systems Help To Handle Auto Attendant

nteractive Voice Response System, ivr system,call center    Generally, small business owners lost many potential customers. Have you ever given thought that why it happens? It […]

Need of Multichannel Contact Center Mobile SDK

Call centers are in great demand due to increasing need for better and affordable customer care services. Call center has become an integral part of any successful customer care strategy […]

The experience from a single channel to a multichannel.

The following is the evolution of communication between customers and enterprises, related technologies and human resource requirements for this change. Original Call center Customers began to […]